Return policy:
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Return deadline: Can return your order within a period of 15 calendar days Since the delivery man marks it as delivered.
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Returns by mistake or personal motive: If you want to return a product by error or decision, you must assume the shipping costs to our facilities.
- Defective or incorrect products: If the product received is damaged, defective or does not correspond to the order, we will take charge of shipping costs. You will have to approach it in the same conditions to a collection point of the transport company.
Right of withdrawal
You have the right to return the product within a period of 15 calendar days No need to give explanations. This period begins to count from the day you (or an authorized person other than the carrier) receive the order.
To exercise this right, you must notify us your decision to return the order or product through a clear statement. You can do it by contacting us:
📞 Phone: 603 469 519
📧 E-mail: info@growindustry.es
What happens if a product gets broken to me?
If you receive a damaged or poor condition, Growtarrac Distribuciones SLU will take over the return expenses and we will send an additional replacement. You must notify us as soon as possible to manage the incidence and should leave the damaged or poor condition at a collection point of the transport company.
What happens if in an order I lack any product?
If your order comes incomplete, contact us through telephone (603 469 519) or email (info@growindustry.es) To solve the problem. We will review your case and send the missing product without additional costs.
What happens if I don't want any product anymore?
Can return any product within 15 calendar days after delivery, without justifying the return. In this case, you must assume shipping costs to our facilities.
What happens if I'm wrong when asking for a product?
If you have made a mistake when you order and want to change or return a product, you can do it within the Term of 15 calendar days. However, the return expenses of the return will run on their own.
How do I send the product to return?
To make a return, follow these steps:
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Pack the product correctly: You must send it in the same conditions in which you received it, with its original packaging and all its accessories, if any.
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Photograph the product status: If the article arrived with damage, send us an image before returning it to ensure that it is received in the same state.
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Do not paste the shipping label directly in the product box: Use an additional box or wrap to protect the original packaging.
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Send it to the following address:
📍 Growtarrac Distribuciones Slu
Montblanc 194 road, ship
Reus (43203) Tarragona
For any questions or consultation, you can contact us through:
📞 Phone: 603 469 519
📧 E-mail: info@growindustry.es
How do you return your return money?
The reimbursement of the amount paid by your order will be made through the same payment method that you used in the purchase.
Conditions for refund:
Growtarrac Distribuciones SLU reserves the right to retain reimbursement until all the following conditions are met:
- That we have received the product returned in our facilities.
- That you have informed us of the reason for withdrawal of the product.
- That the returned product is in perfect condition, without using and with its original packaging.
📌 Important:
The reimbursement will not be made until the product reaches our facilities and it is verified that it is original, it has not been used or unbelievable.
What guarantees do I have when buying in Growindustry?
In Growindustry, we make sure you receive quality and support products. Here are the guarantees we offer:
Growarraca Guarantee Distribuciones SLU
- Delivery in perfect condition: We guarantee that the product will arrive in good condition.
- Correct operation: The product must work correctly at the time of delivery. If you have failures within the First 15 days After reception, we will manage the incidence directly. After this period, the guarantee will be in charge of the supplier or manufacturer.
Other guarantees
- Supplier or manufacturer guarantee: All products have a 3 -year mandatory guarantee, provided by the manufacturer or supplier.
- Support and assistance: While the guarantee is in force, Growindustry It is at your disposal to help you solve any incidence.
- Direct management with the manufacturer: You can also directly contact the supplier or manufacturer if you prefer.
If you need more information or help with a guarantee, you can contact us through:
📞 Phone: 603 469 519
📧 E-mail: info@growindustry.es
Exception to the right of withdrawal
As established in the Article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, there are certain products and services that They cannot be returned nor are they subject to the right of withdrawal.
These include:
- Personalized products, manufactured on request or requested products to distributors according to customer specifications.
- Articles that, by their nature, cannot be returned, they can deteriorate or have next expiration date.
Therefore, in these cases, returns will not be accepted.
If you have doubts about whether your product enters these exceptions, you can consult:
📞 Phone: 603 469 519
📧 E-mail: info@growindustry.es