Return policy:
Any return will be at the expense of the costs derived from shipping, with the requested returns being made within the established period and the costs related to the transport company being reduced from the amount paid.
Right of withdrawal:
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify GrowTarraco Distribuciones SLU by telephone 727 761 263 or email info@growindutry.es of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). electronic).
How can I return a product?
If what you want is to make a return, you will have to send it directly to our physical address as soon as possible (return shipping costs to be assumed by the customer). You have a maximum of fourteen calendar days from the acquisition of the product in question. After that period of time, the customer is considered to have accepted the purchase. We can also organize a collection of the products at the address provided to our transport company. In this case, the return shipping costs will be deducted from the refund. The products to be returned must be in perfect condition, unused and in their original packaging. Therefore, we advise you to ensure that the package will travel properly protected during transport back to our facilities. Once received, we will check its status. If the item(s) are in perfect condition (including components, accessories and gifts if any, as well as documentation) we will refund your money immediately using the same payment method.
The address to which you must send the product you want to return is: C/ Illes Medes, 1, Local 1. Reus (43206) Tarragona.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
How do you get the money back for your return?
The refund of the amount of money you have paid for your order will be returned to you using the same method that you used to pay at the time. GrowTarraco Distribuciones SLU reserves the right to withhold this refund until some of the following conditions are met:
- That we have received the product.
- That we have received the reason for the withdrawal of the product.
- That we have received proof of the return of the product.
- That the returned product is in perfect condition, unused and with its original packaging.
Remember that the refund will not be made until the product arrives at our facilities and it is verified that it is original and has not been used or unsealed.
What happens if your order arrives damaged?
If you do not receive the product in perfect condition due to our error or transportation error, contact us at info@growindustry.es or by phone 727 761 263 and inform us of what happened. We will need to attach images of the condition of the product and the packaging or box in which it was received, as well as the shipping label. Once it is verified that the product is damaged either by transportation or by our error, we will proceed to send a new unit at no additional charge or refund said unit. If you want to file a claim, you can do so via email info@growindustry.es or at the following physical address C/ Illes Medes, 1. Reus (43206) Tarragona.
What guarantees do I have when purchasing from GrowIndustry?
The products have the guarantee offered by their supplier, their manufacturer. While this is active, at GrowIndustry we remain at your disposal to help you solve any problem that arises. You would only have to contact us through one of the available communication channels. You can also discuss any problems with your warranty product directly with the supplier.