Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy describes how GrowIndustry (hereinafter, the "Site", "us" or "our") collects, uses and protects your personal information when you visit or use our services, make a purchase on www.growindustry.es or communicate with us in any other way in connection with the Site (hereinafter, the "Services").

For the purposes of this Privacy Policy, the terms "you"and"your" refer to any user of our Services, whether as a customer, website visitor or any other person whose information we collect in accordance with this Policy.

By accessing or using our Site, you agree to the terms of this Privacy Policy.

2. Changes to the Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, legal compliance or other operational reasons.

In case of modifications, we will publish the new version on our Site, we will update the date of "Last update" and we will take the necessary steps to inform you, as required by applicable law.

3. Collection and Use of your Personal Information

To lend our Services, we collect personal information from various sources, depending on how you interact with us.

In addition to the specific uses detailed below, we may use your information to:
✔ Communicate with you.
✔ Improve and personalize our Services.
✔ Comply with legal requirements.
✔ Enforce our Terms and Conditions.
✔ Protect our rights and those of our users.

Information we collect directly from you

When you use our Services, you may provide us with personal information, such as:

  • Contact details: Name, address, telephone number and email.
  • Order information: Billing and shipping address, payment confirmation and purchased products.
  • Account information: Username, password and security data.
  • Purchase history: Items added to cart, saved or purchased.
  • Customer Service: Information shared in communications with our team.

📌 Note: Some functions of our Site require specific information. If you choose not to provide this data, you may not be able to access certain features.

Information collected automatically

We may also collect information about your use of the Site, including:

  • Access and navigation data: IP address, browser, device, network connection and interactions with the Site.
  • Use of Cookies and similar technologies: We use cookies to improve your user experience. You can manage your preferences from your browser settings.

Information obtained from third parties

We may receive information from third parties, such as:

  • Payment platforms: Data necessary to process payments.
  • Logistics providers: Shipping and delivery information.
  • Analysis and advertising tools: Data about how you interact with the Site.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

4. Use of your Personal Information

Provision of Services and Products

  • Process payments and manage orders.
  • Send notifications about purchases, returns or exchanges.
  • Maintain and manage your account.
  • Manage shipments and returns.

Marketing and Advertising

  • Sending promotions by email, SMS or postal mail.
  • Personalization of ads inside and outside the Site.
  • Use of information to improve the advertising displayed.

📌 If you are resident in the EEA, the legal basis for these activities is our legitimate interest in selling products, pursuant to Art. 6 (1) (f) of the GDPR.

Security and Fraud Prevention

  • Detect and prevent fraudulent activities.
  • Ensure the security of user information.
  • Protect our platform and our customers.

📌 If you are resident in the EEA, this is based on our legitimate interest in maintaining the security of the Site, according to Art. 6 (1) (f) of the GDPR.

5. Disclosure of Personal Information

We may share your information with third parties in the following cases:

  • Service providers: Companies that manage payments, logistics, customer service and data storage.
  • Advertising and Marketing Partners: To display personalized advertisements and promotions.
  • Affiliates and business partners: Companies within our business group.
  • Legal compliance: To respond to legal requirements or protect our rights and those of our users.

6. Data Protection and Security

We take security measures to protect your information, although no platform is completely secure. If you notice suspicious activity on your account, please contact us immediately.

📌 Data retention: We retain your information only as long as necessary to comply with our legal and contractual obligations.

7. User Rights

Depending on your location, you may have rights over your personal information, including:

✔ Access: Request a copy of the information we hold about you.
✔ Elimination: Request the deletion of your data.
✔ Correction: Modify incorrect information.
✔ Portability: Receive your data in an accessible format.
✔ Opposition to advertising: Opt out of personalized ads.
✔ Revocation of consent: Withdraw your authorization for the use of data.

To exercise these rights, please contact us at info@growindustry.es.

📌 We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies to improve your experience in the Site and analyze the use of our services.

🔹 You can manage your preferences in your browser settings.
🔹 Some cookies are necessary for the operation of the Site.

For more details about our cookies, visit our page Cookies Policy.

9. International Users

If you access the Site from outside Spain, please note that your information may be transferred, stored and processed in other countries.

📌 Data protection in international transfers: We comply with the protection standards established by the European Commission through Standard Contractual Clauses.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us:

📍 Headquarters: Carretera de Montblanc 194, Nave A, 43203 Reus (Tarragona)
📧 Email: info@growindustry.es
📞 Telephone: +34 603 469 519

📍 Branch: Carrer Camí de Moja 4, Nave 3, 08720 Vilafranca del Penedès (Barcelona)
📧 Email: info@growindustry.es
📞 Telephone: +34 627 770 831

📌 Responsible for Treatment: GrowTarraco Distribuciones SLU (CIF: B55702401)