Return and Refund Policy

Return Policy:

  • Return period: You can return your order within a period of 15 calendar days since the delivery man marks it as delivered.

  • Returns due to error or personal reason: If you wish to return a product by mistake or by your own decision, you must assume the shipping costs to our facilities.

  • Defective or incorrect products: If the product received is damaged, defective or does not correspond to the order, we will be responsible for the shipping costs. 

Right of withdrawal

You have the right to return the product within a period of 15 calendar days without the need to give explanations, as long as the product is not used. This period starts counting from the day you (or an authorized person other than the carrier) receives the order.

To exercise this right, you must notify us of your decision to return the order or product through a clear statement. You can do this by contacting us at:

📞 Telephone: 603 469 519
📧 Email: info@growindustry.es

What happens if a product arrives broken?

If you receive a damaged or poor condition product, GrowTarraco Distribuciones SLU will take care of the return costs and we will send you a replacement at no additional cost. You must notify us as soon as possible to manage the incident and you must leave the damaged or damaged product at a collection point of the transport company.

What happens if I am missing a product in an order?

If your order arrives incomplete, contact us through telephone (603 469 519) or email (info@growindustry.es) to solve the problem. We will review your case and send you the missing product at no additional cost.

What happens if I no longer want a product?

You can return any product within 15 calendar days after delivery, without the need to justify the return. In this case, you must assume the shipping costs to our facilities. The product must be in perfect condition without having been used or opened, suitable to be sold.

What happens if I make a mistake when ordering a product?

If you have made a mistake when placing your order and wish to exchange or return a product, you can do so within the period of 15 calendar days. However, return shipping costs will be at your expense. The product must be in perfect condition without having been used or opened, suitable to be sold.

How do I send the product to be returned?

To make a return, follow these steps:

  1. Package the product correctly: You must send it in the same condition in which you received it, with its original packaging and all its accessories, if any.

  2. Photograph the condition of the product: If the item arrived damaged, please send us an image before returning it to ensure it is received in the same condition.

  3. Do not affix the shipping label directly to the product box: Use an additional box or wrap to protect the original packaging.

  4. Send it to the following address:

    📍 GrowTarraco Distribuciones SLU
    Montblanc road 194, ship A
    Reus (43203) Tarragona

For any questions or queries, you can contact us through:

📞 Telephone: 603 469 519
📧 Email: info@growindustry.es

How do you get the money back for your return?

The refund of the amount paid for your order will be made through the same payment method that you used in the purchase.

Conditions for refund:
GrowTarraco Distribuciones SLU reserves the right to withhold the refund until all of the following conditions are met:

  • That we have received the returned product at our facilities.
  • That you have communicated to us the reason for withdrawal of the product.
  • That the returned product is in perfect condition, unused and with its original packaging.

📌 Important:
The refund will not be made until the product arrives at our facilities and it is verified that it is original, has not been used or unsealed.

What guarantees do I have when purchasing from GrowIndustry?

In GrowIndustry, we make sure that you receive quality and supported products. Here are the guarantees we offer:

GrowTarraco Distribuciones SLU Guarantee

  • Delivery in perfect condition: We guarantee that the product will arrive in good condition.
  • Correct operation: The product must be working properly at the time of delivery. If there are errors within the first 15 days Upon receipt, we will manage the incident directly. After this period, the warranty will be the responsibility of the supplier or manufacturer.

Other guarantees

  • Supplier or manufacturer warranty: All products have a mandatory 3 year warranty, provided by the manufacturer or supplier.
  • Support and assistance: While the warranty is valid, GrowIndustry is at your disposal to help you resolve any incident.
  • Direct management with the manufacturer: You can also contact the supplier or manufacturer directly if you prefer.

If you need more information or help with a warranty, you can contact us at:

📞 Telephone: 603 469 519
📧 Email: info@growindustry.es

Exception to the right of withdrawal

As established in the Article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, there are certain products and services that They cannot be returned nor are they subject to the right of withdrawal.

These include:

  • Custom products, made to order or products ordered from distributors according to customer specifications.
  • Items that, due to their nature, cannot be returned, they can deteriorate or have upcoming expiration date.

Therefore, in these cases, returns will not be accepted.

If you have questions about whether your product falls within these exceptions, you can contact us at:

📞 Telephone: 603 469 519
📧 Email: info@growindustry.es