Returns and Refunds Policy

Return Policy:

  • Return period: You may return your order within 15 calendar days from the moment the courier marks it as delivered.

  • Returns due to error or personal reasons: If you wish to return a product due to an error or your own decision, you must cover the shipping costs to our facilities.

  • Defective or incorrect products: If the product received is damaged, defective, or does not match the order, we will cover the shipping costs. 

Right of withdrawal

You have the right to return the product within a period of 15 calendar days without needing to give any explanation, as long as the product has not been used. This period starts from the day you (or an authorized person other than the carrier) receive the order.

To exercise this right, you must notify us of your decision to return the order or product through a clear statement. You can do so by contacting us at:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es

What happens if a product arrives broken?

If you receive a damaged or faulty product, GrowTarraco Distribuciones SLU will cover the return shipping costs and we will send you a replacement at no additional cost. You must notify us as soon as possible to manage the issue, and you must leave the damaged or faulty product at a collection point of the transport company.

What happens if a product is missing from my order?

If your order arrives incomplete, contact us by phone (603 469 519) or email (info@growindustry.es) to resolve the issue. We will review your case and send you the missing product at no additional cost.

What happens if I no longer want a product?

You may return any product within 15 calendar days after delivery, without needing to justify the return. In this case, you must cover the shipping costs to our facilities. The product must be in perfect condition, unused and unopened, suitable for resale.

What happens if I make a mistake when ordering a product?

If you have made a mistake when placing your order and wish to exchange or return a product, you can do so within the 15-calendar-day period. However, the return shipping costs will be at your expense. The product must be in perfect condition, unused and unopened, and suitable for resale.

How do I send the product to be returned?

To make a return, follow these steps:

  1. Pack the product properly: You must send it in the same condition in which you received it, with its original packaging and all its accessories, if any.

  2. Photograph the condition of the product: If the item arrived damaged, send us an image before returning it to ensure it is received in the same condition.

  3. Do not stick the shipping label directly onto the product box: Use an additional box or wrapping to protect the original packaging.

  4. Send it to the following address:

    📍 GrowTarraco Distribuciones SLU
    Carretera de Montblanc 194, nave A
    Reus (43203) Tarragona

If you have any questions or concerns, you can contact us through:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es

How is the money from your return refunded to you?

The refund of the amount paid for your order will be made through the same payment method you used for the purchase.

Refund conditions:
GrowTarraco Distribuciones SLU reserves the right to withhold the refund until all of the following conditions are met:

  • That we have received the returned product at our facilities.
  • That you have informed us of the reason for withdrawing from the product.
  • That the returned product is in perfect condition, unused, and with its original packaging.

📌 Important:
The refund will not be issued until the product arrives at our facilities and it is verified that it is original, has not been used, and has not been unsealed.

What guarantees do I have when buying at GrowIndustry?

At GrowIndustry, we make sure you receive quality products with support. Here are the guarantees we offer:

GrowTarraco Distribuciones SLU Guarantee

  • Delivery in perfect condition: We guarantee that the product will arrive in good condition.
  • Proper operation: The product must work correctly at the time of delivery. If it shows faults within the first 15 days after receipt, we will handle the issue directly. After this period, the warranty will be the responsibility of the supplier or manufacturer.

Other guarantees

  • Supplier or manufacturer warranty: All products come with a mandatory 3-year warranty, provided by the manufacturer or supplier.
  • Support and assistance: While the warranty is valid, GrowIndustry is available to help you resolve any issue.
  • Direct handling with the manufacturer: You can also contact the supplier or manufacturer directly if you prefer.

If you need more information or help with a warranty, you can contact us through:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es

Exception to the right of withdrawal

According to what is established in Article 103 of Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Protection of Consumers and Users, there are certain products and services that cannot be returned are not subject to the right of withdrawal.

These include:

  • Customized products, made to order, or products ordered from distributors according to the customer’s specifications.
  • Items that, by their nature, cannot be returned, may spoil, or have a near expiration date.

Therefore, in these cases, returns will not be accepted.

If you have any doubts about whether your product falls within these exceptions, you can contact us at:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es