Frequently Asked Questions

What are the shipping costs?

All our orders are shipped freight collect, regardless of the total purchase amount.
The shipping cost is calculated based on the weight, volume of the order, and delivery destination, always applying the actual transport cost.
Shipments to the Balearic Islands, Canary Islands, or other special destinations may have different rates depending on the distance, volume, and weight of the product.
If you have any questions, you can contact our customer service team so we can inform you of the shipping cost before you complete your order. 

 

What are the payment options and in what currency can you pay?
We offer many different payment options so you can choose the one that is most convenient for you. These options are: bank transfer, credit card, or cash on delivery.

By bank transfer: You can transfer the total amount of your purchase to our bank accounts as long as the order is over €900. The account number is sent to you by email once you complete the purchase. When our team can verify the payment, we will immediately begin handling the shipment as soon as possible and with full guarantee. 
If your order is less than that amount and you want to pay using this payment method, please contact us so we can process your request.

By credit card: When completing your purchase, you can make the payment immediately by credit card. This is the method we most recommend because, being instant, the shipment is processed right away so you can receive it within the next 24 hours (in Spain). It is also the fastest, safest, and most widely used. We accept Visa and MasterCard.

Cash on delivery: When you complete your purchase, select the cash on delivery option. This payment method involves additional costs that are borne by the customer. The maximum amount accepted by transport companies for cash on delivery is €900. Therefore, if your order exceeds €900, you will not be able to pay with this option. 

Can you pay with PayPal?: 

Yes, you can pay with PayPal.

How are discount coupons used?: If you have a discount coupon, you can use it when you are finishing your order. After entering your details and shipping address, a section will appear asking if you have a code. At that point, you must enter it and click add. If for any reason the coupon gives you an error, you can contact our customer service team so we can solve the problem and offer you your discount.

 

Can you buy by phone?
We avoid working this way, because communication problems or similar issues may arise. The most convenient, fastest, and safest way to buy is directly on the website. That said, you can call us whenever you have any kind of doubt about an order. We will be happy to assist you. We take this opportunity to remind you that once you place your order and it is confirmed, we start working from that very moment so that you receive it as quickly as possible, in less than 24 hours if you live in mainland Spain.

 

Why does my payment appear as declined?
Normally this error occurs outside our website and is due to some issue with the banking entity. If this happens to you, we recommend that you contact us immediately by email or phone.

 

How long does the order take and what time does it arrive?
Our working system allows us to offer you the fastest orders on the market. If you live in Spain, you will receive your purchase within the next 24-72 hours after the order preparation is completed, which takes 24-72 working hours (weekends and public holidays do not count toward preparation time.
With the exceptions of the Balearic Islands and the Canary Islands (it may take up to days longer). We do not ship to the islands of Portugal, Ceuta, or Melilla.
As for the arrival time, this depends strictly on the transport company handling the shipment. We advise you to keep an eye on your phone in the days following the order, as the usual thing is that they will contact you before arriving at the provided address. It is also important that you provide an address where you know someone will be able to receive your order.  At GrowIndustry we have arranged for the delivery to be attempted twice in case they cannot reach you the first time. If no one has received the order either time, they will contact you to tell you which office you should pick it up from.

 

How can I track an order?
Each product you buy on our website has an associated code that allows you to track your order. As soon as your shipment leaves our facilities for the address you provided, you will receive an email with the tracking code. If you do not receive your code, you can write to us at info@growindustry.es and we will send you the tracking information. 

 

How can I modify or cancel an order?
At GrowIndustry we have a customer service team that will answer your questions immediately. If you want to make any changes to your order, we recommend that you contact us as soon as possible after placing it. The reason is that we make every effort to send your purchase to the address you gave us as quickly as possible. Therefore, it is possible that it is already on its way. Even so, you will always find a quick response through any of our customer service channels. You can write to us by email at info@growindustry.es or call us directly at 727 761 263 to modify, cancel or return your order.

 

How can I modify the pickup address of an order?
You will have to contact us to arrange a new delivery or pickup. But you should keep in mind that our transport companies charge for extra pickups.

 

How can I return a product?
If what you want is to make a return, you will have to send it directly to our physical address as soon as possible (return shipping costs to be borne by the customer). You have a maximum of fourteen calendar days from the purchase of the product in question. After that period of time, it is considered that the customer has accepted the purchase. 
The products to be returned must be in perfect condition, unused and in their original packaging. Therefore, we advise you to make sure that the package will travel properly protected during the return transport to our facilities. Once received, we will check its condition. If the item or items are in perfect condition (including components, accessories and gifts if any, as well as documentation), we will refund your money immediately.
The address to which you must send the product you want to return is: Ctra. Montblanc, 199-200, Nau A-B (43206) Reus, Tarragona.
According to article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.

 

How is the money from your return refunded to you?
The refund of the amount of money you have paid for your order will be returned to you using the same method you used to pay at the time. GrowIndustry reserves the right to withhold this refund until some of the following conditions are met:

- That we have received the product.

- That we have received the reason for the withdrawal of the product.

- That we have received proof of the return of the product.

If for any reason there is an unjustified delay in the refund on our part, you have the right to claim up to double the initial amount paid. Without prejudice to the right to be compensated for damages and other losses suffered in excess of said amount.

 

What happens if your order arrives damaged?
If you do not receive the product in perfect condition due to an error on our part, you are entitled to return it. To do so, you must contact us to report what happened. You can do this by phone or by email. The return is covered by GrowIndustry, so you will not have to pay any shipping costs. In addition, we will send you the product you purchased again so that you can enjoy it as you had planned, always under the conditions accepted at the time of sale.
If you want to make a complaint, you can do so by email or at the following physical address: Crta Montblanc, 199-200 (43206) Reus, Tarragona.

 

What guarantees do I have when buying from Grow Industry?
The products have the warranty offered by the supplier itself, the manufacturer. While it is active, GrowIndustry is at your disposal to help you solve any problem that arises. You would only have to contact us through one of the available communication channels. You can also address any issue with your warranty product directly with the supplier.

 

How does our Offers section work?
In this section you will find a range of products from different categories that are on Offer, that is, with an additional discount due to a promotion. Every time you enter the page, you will be able to find different products on offer, as new offers appear every week.