Shipping policies

Shipping Policy

At GrowIndustry, we work to ensure your order arrives quickly and safely. Below, we explain the shipping timeframes, costs, and conditions.

1. Delivery Timeframes

Orders are processed within 24 to 48 hours after payment confirmation.

  • Domestic shipping (mainland Spain): Estimated delivery time is 24 to 96 hours, depending on the destination and excluding weekends and holidays.

  • Shipping to the Balearic and Canary Islands: Estimated delivery time is 4 to 10 business days, depending on the destination

📌 Delivery times may be affected by holidays, product availability, or transport incidents.

2. Shipping Costs

  • Shipping costs are calculated based on the weight, volume, and destination of the order.
  • You can see the exact cost before completing your purchase.
  • We do not offer free shipping based on the order amount.
  • Only some products include free shipping, but this will be clearly stated on the product page and will be reflected at checkout

3. Order Tracking

Once your order has been shipped, you will receive a tracking code to monitor the delivery status in real time.

4. Delivery Conditions

  • It is important to provide a correct and complete delivery address.
  • If you are not at home at the time of delivery, the transport company will attempt a new delivery or will tell you how to collect your order.
  • In the event of any delivery issues, contact us as soon as possible.

5. Products with Special Shipping

Some products, due to their size or characteristics, may require longer delivery times or special shipping conditions. In these cases, we will inform you before processing the order.

6. In-Store Pickup

At checkout, you can choose free pickup at our stores in Reus and Valls.

  • If the item is in stock at the store you choose, it will be ready in 24 hours.
  • If that item is not available at that store and needs to be brought from another store or from the warehouse, preparation may take up to 5 business days.
  • In both cases, we will notify you by email as soon as the order is ready. We recommend not going to the store before receiving that notice.
  • Bring the order confirmation email with you when you come to pick it up.

7. Shipping Delays or Issues

If your order is delayed or you have any problems with delivery, contact our customer service team:

📞 Phone: 603 469 519
📧 Email: info@growindustry.es