Jonix Recambio de Generador de Plasma NTP

Frequently asked questions

• Why does the plasma generator have to be replaced?

  The generator is the heart of a Jonix unit and also its only real consumable. It has a defined number of service hours and, beyond that point, plasma generation drops off. Replacing it in time is what keeps the unit performing year after year.

• How do I know mine is already used up?

  That is the catch: the unit still switches on and moves air, but in practice it stops purifying without warning. That is why it is worth keeping track of the service hours instead of waiting until you notice the smell or a microbiological problem.

• Which replacement references are available?

  There are three: the generator for Cube Light units, the Mic2C-4C for the C series models and the Mic2F-4F for the F series. Each one matches its own family of units.

• Can I fit a generator from another series?

  No, the generators are not interchangeable between series. Before you order, check the exact reference of your unit so you don't get it wrong.

• Where do I find the model of my Jonix unit?

  On the unit's rating label, which states the model. If you are unsure, write to us Monday to Friday from 10:00 to 19:00 and we will confirm which replacement you need.

• How long does the replacement take to arrive?

  Shipping takes 24/72 hours, so your purifier is back at work right away. And if you order the wrong reference, you have easy returns within 15 days.