What is shipping protection?

It is a service you add to your order to cover it if the product is lost, stolen or arrives damaged. In those cases you just have to let us know and we refund the amount.

Exactly what incidents does it cover?

It covers three situations: the product being lost in transit, being stolen or arriving damaged. These are exactly the mishaps that are out of your hands and the most annoying when you are waiting for an order.

How long do I have to make a claim?

You have 30 days to contact the team and report the incident. We recommend letting us know as soon as you spot the problem so we can sort it out quickly.

What do I get if there is a problem with my order?

If the order has been lost, stolen or arrived damaged and you tell us within the deadline, we go ahead with the refund. That way you are not the one bearing the loss for something that happened in transit.

How do I contact you to report it?

You can write to us through our customer service, available Monday to Friday from 10:00 to 19:00. Someone from the team will take care of you and guide you through the steps to process the refund.

How can I pay for the order and the shipping protection?

It is paid together with your order, using any of our secure methods: card, Bizum, PayPal or instalments with Klarna or ViaBill. There is no separate procedure to go through.